This is just a quick e-mail to thank you for the excellent job First National Hawks Nest did managing our holiday home.
For many years we have been aware of how many bookings you have sourced for us; way more than is usual for the area. The repeat business has been excellent & much appreciated.
More than anything, your property managers have provided exemplary service. Their pro-active approach has always been a key factor. We rarely had to make any requests, but when we did, our unique needs were quickly understand & met.
Of course, your personal interest in our property, and the time you always so freely gave meeting with us, was just amazing. We now happily count you as a friend. Please feel free to quote the contents of this email & refer any potential clients for references – we will be more than happy to accept calls or emails.
Best regards & thanks also to Mick
Gloria J & John T
S & T Brauckmann
Dear Team at Hawks Nest First National Real Estate,
I would like to take this opportunity to thank everybody at Hawks Nest First National for their fantastic efforts over the past 12 months with regards to the management of our holiday property. It has been pretty much 1 year since our first booking commenced and you have exceeded our expectations on all accounts.
From the flexibility and willingness to assist with any possible request to the way you looked after our guests, not to mention the way you looked after the property itself and selected perfect guests; you certainly did not provide us with a lot of opportunity to complain.
Even from the financial return, the investment is proving to be better than anticipated. With almost double the expected gross rental income than initially anticipated in the 1st year, this certainly keeps the bank happy!!
Thanks again and keep up the good team spirit!
S & T Brauckmann
Dear Hawks Nest First National Real Estate,
Thank you for your wonderful & professional help and the beautiful home we are renting through you.
We will be spending 2 weeks every year there for as long as as it is fine with your agency.
We appreciate everything you have done for us and we understand why other Real Estate Agencies in your area recommend you.
Our sincerest thanks again,
M & M Orman
ATTN: Mick Rumble
I would like to pass on our appreciation for the assistance John Rumble provided to us in our recent purchase of a property through your agency. That purchase was a culmination of a very thorough search of the Hawks Nest, Tea Gardens, Pindimar and North Arm Cove regions over a 12 month period.
We very much appreciated John's practical help during our two location searches, as well as his friendly and professional manner in our dealings with him, whether it was in person, by telephone or via e-mail.
We genuinely look forward to meeting John again in a few years time when we are (hopefully) in a position to to escape the Canberra winters for good. Meanwhile, we are more then happy to recommend his professional services to others.
C & D Thornthwaite
I would like to take this opportunity to thank you and your staff for their professionalism shown to my wife and myself during our recent purchase of a holiday property in Bundabah.
As a Licensed Real Estate Agent myself and property investor I have worked with numerous Real Estate Agencies and would have to rate your Estate Agency as one of the most relaxed, professional and enjoyable agencies to deal with.
From the first call I made to your Sales Consultant Kaye Simpson, I was well informed and felt like nothing was a problem. All my questions were answered and Kaye was very knowledgeable about the contract and property. I found Kaye's customer service skills second to none. Kaye kept me well informed during the negotiation process, and when she was unavailable and I left a message for her to contact me - Kaye always returned my calls. Any questions or concerns I had that Kaye could not answer at the time she researched to find the information returning it to me expeditiously. All appointments made with Kaye were met on time and nothing was a problem.
In this day and age it is a pleasure to find people who still believe in customer service and go above and beyond to make what can be a stressful time, a very relaxed and stress free experience. Your Agency is an agency I feel proud to tell my friends and business associates about, and will use again both as a purchaser and vendor,
Keep up the great work,
Peter and Michelle
Just a note to thank you very much for overseeing everything in regard to our recent purchase of the above property.
It seems to me that everything went through without any hitches at all. My husband Ian has over many years been involved in at least several real estate transactions and he says he has never known a transaction to proceed so smoothly and most certainly so speedily.
In Short, it has been a pleasant experience helped along too by our contact with Leigh, John, and the extremely pleasant ladies in the office.
Once again many thanks for your guiding hand in all of this
This letter is to testify the excellent service and support we have recieved from John Rumble during our recent purchase of a property in Muneela Avenue. Being first home buyers and originally not from Australia, there were lots of questions and queries. John guided us with expert advice, information, fast responses and last but not least patience throughout the sale process.
On a scale of 1 to 10, John easily achieved the full score.
T & S Brauckmann
To the team at Hawks Nest First National Real Estate, you made the purchasing experience as relaxed and pleasant as Hawks Nest itself. The team headed by John and Mick were professional, trustworthy and kept us informed during all stages of the acquisition. Their local knowledge professional advice was invaluable and, having bought two properties off John and Mick, I would have no hesitation in making further investments through and with their team.